If you order the wrong size or change your mind for any reason, we will gladly accept the return on most goods for exchange or refund*** if it is returned in the original, premium condition within 14 days of you receiving the goods.This includes all packaging (incl Shoe boxes, product tags, internal packaging) and returned in the original condition which includes return shipping in the shipping packaging provided.
Please contact our customer service via email to organise your return for either an exchange or refund. email@example.com
- *** Custom Print Replica Jerseys are excluded from exchanges or returns unless they are deemed to be faulty. SPT Football ensures that all information printed are correct at time of print and only use authentic prints.
*** Please note, refunds are not available for change of mind returns on Clearance/Sale purchases, we will gladly offer an exchange to the value of the original purchase.
The goods returned will need to be sent back at your own expense, however, if you are requiring an exchange of size we will send the replacement size back to you at no extra charge. We recommend sending your return via a trackable method of postage to ensure that it gets to us.
Only the product cost is refundable- original delivery charges are not. All refund/exchanges will be processed within 48 hrs of receiving the stock returns.
Products that the above does not apply to are
- Limited collection products
- items that are personalised or customised
- club orders
- special order products
After you have placed an order, an order confirmation receipt is automatically generated and sent to you confirming the purchase and product information has been received. This receipt does not constitute a contract, and the corresponding order may be cancelled at any time by SPT due to insufficient stock, inability to authorise a credit card, suspicion of fraudulent activity or any unforeseen issues.
AFTERPAY ORDER CANCELLATIONS AND RETURNS
All Afterpay order cancellations and Refund Returns following the above guidelines will incur a 5% Fee of the order value. (Please note: if SPT cancels the order due to insufficient stock you will not be charged the fee)
All purchases from SPT Football are covered by Consumer Guarantees contained in the Australian Consumer Laws (Competition and Consumer Acts 2010). Such guarantees include goods will be of acceptable quality, goods will be fit for a particular purpose, goods will match their description, goods will match the sample or demonstration model, we will honour any express warranties, you have title to the goods, you have undisturbed possession of the goods and there are no undisclosed securities on the goods.
You are entitled to a refund if there if there is a major failure in the product of one of the above. If there is a minor failure, we can elect to repair the goods or offer a replacement or a refund.
For more information on consumer guarantees you can go to www.accc.gov.au/content/index.phtml/itemId/961800