RETURNS & PRODUCT EXCHANGES

*HOLIDAY SHOPPING - EXTENDED RETURNS PERIOD 

For eligible orders placed between 1st Dec 2024 and 31st Dec 2024, the returns period has been extended to 19th Jan 2025. 

Orders placed outside of this period will be eligible for the standard 14 day returns timeframe. 

RETURNS FOR EXCHANGE POLICY

SPT Football will gladly exchange sizes if required, within 14 days of your order. Products must be in an original and resalable condition and accompanied by the original packaging (including shoe boxes, product tags, internal packaging) at your own cost with the return packaging provided. We recommend sending your return via a trackable method of postage to ensure that the product gets back to us safely.

Due to our hygiene and safety regulations, we request that products being returned are in a pristine state. The original box/packaging must not be marked, labelled or drawn as the item may be re stocked and resold if in an acceptable condition. Failure to follow these rules may result in rejection of your request.

If you require an exchange, the replacement size will be sent at no extra cost. This can take between 24 - 72 hours to be dispatched from store. Removable components such as shoelaces and insoles are not eligible for replacement. Please note, all returns sent back to SPT are done at the customers own cost.

Outside of this 14 day timeframe, we are unfortunately unable to provide an exchange or refund for change of mind purchase.

Please note, refunds are not available for change of mind returns on Clearance/Sale purchases, we will look to offer an exchange to the value of the original purchase if returned within 14 days.

Our Returns policy applies in conjunction with but, not affecting your rights under the consumer guarantees which apply under the Australian Consumer Law.

As all defective reviews are done in conjunction with the manufacturers, unfortunately this cannot be done on the spot in store. Hence we must allow between 10-15 business days for assessments to be carried out. Each individual case will be assessed and a refund or replacement will be issued if the goods are deemed defective or returned to you directly if the issue is deemed as general wear and tear.

* Custom Printed Replica Jerseys are excluded from exchanges or returns unless they are deemed to be faulty. SPT Football ensures that all information printed are correct at time of print and only use authentic prints.

RETURNS ADDRESS

Please address returns to:

SPT Football

2/182 Whitehorse Road
Blackburn, VIC 3130

Please include order number with your return. 

Please ensure that you have read the above conditions around returns and refunds before sending your purchase back. If you have any further questions, please either email our customer service at: blackburn@sptfootball.com.au or call 03 9877 4733 so we can help you directly.

Only the product cost is refundable not original delivery charges. All refund/exchanges will be processed within 48 to 72 hrs of receiving the stock returns.

The following cannot be returned and will not be refunded or considered for exchange.

- Limited Collection Products

- Personalised or Customised Products

- Club Orders

- Special Order Products

 

ORDER CANCELLATIONS

After you have placed an order, an order confirmation receipt is automatically generated and sent to you confirming the purchase and product information has been received.  This receipt does not constitute a contract, and the corresponding order may be cancelled at any time by SPT due to insufficient stock, inability to authorise a credit card, suspicion of fraudulent activity or any unforeseen issues.

 

AFTERPAY ORDER CANCELLATIONS AND RETURNS

All Afterpay order cancellations and Refund Returns following the above guidelines will incur a 5% Fee of the order value. (Please note: if SPT cancels the order due to insufficient stock you will not be charged the fee)

 

REFUND POLICY

All purchases from SPT Football are covered by Consumer Guarantees contained in the Australian Consumer Laws (Competition and Consumer Acts 2010). Such guarantees include goods will be of acceptable quality, goods will be fit for a particular purpose, goods will match their description, goods will match the sample or demonstration model, we will honour any express warranties, you have title to the goods, you have undisturbed possession of the goods and there are no undisclosed securities on the goods.

You are entitled to a refund if there if there is a major failure in the product of one of the above. If there is a minor failure, an assessment will be done and a replacement or a refund if the claim is successful will be offered.

For more information on consumer guarantees you can go to:

https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees

 

FAULTY GOODS POLICY 

SPT Football offers a wide range of products, including products and boots that may include older, discontinued models. Age may cause the material, gluing, and structure of older boots to deteriorate and compromise the durability of the boots if worn.

Please refer to the individual boot for the manufacturing year. This is determined by inspecting the information tag on the product and can be found on the product listing, as this will be taken into consideration when assessing the product.

Due to our hygiene and safety regulations, we request that products being returned are clean, dry and free of any stuck on or loose debris.

As all defective reviews are done in conjunction with the manufacturers, unfortunately this cannot be done on the spot in store. Hence we must allow between 10-15 business days for assessments to be carried out. Each individual case will be assessed and a refund or replacement will be issued if the goods are deemed defective. Please note: removable components such as shoelaces and insoles are not eligible for replacement.

Manipulating the brands warranty policy will result in a 24 month hold on your account before you can submit another faulty product claim.

For items that have been returned multiple times with the same issue/defect. SPT Football reserves the right to replace the faulty product with a different model.

We have a zero tolerance policy against aggressive and uncooperative behaviour. By choosing to begin the returns process you agree to our Return's Policy. We request that our staff be treated with respect and decency and that you remain as patient as possible throughout the claims process. 

 

Factors affecting how long a product can reasonably be expected to last after purchase according to Australian Consumer Law (ACL)

A product purchased is expected to be durable enough to perform its intended function(s) for a reasonable amount of time. Consumer guarantees under the ACL apply for a reasonable time and in addition to any warranties that manufacturers and/or suppliers provide for a good.

The expected lifespan of a product can be determined by, but not limited to, a number of things:

The nature of the product, which can include:

‒ The materials used or composition of the components

‒ The price of the product

‒ Statements made about the product, either on the packaging or by the supplier or manufacturer

‒ History of use of the product

It is important to remember that the concept of reasonable durability refers to how long the product can be expected to last in normal circumstances. This means using the product in the way it was intended or the purpose it was designed for, having regard to any representations made at the time of purchase. If abnormal use by the consumer causes a product to be damaged, and therefore less durable, then the product will not fail to be of acceptable quality if the reason for its failure is that abnormal use.

NATURE OF THE PRODUCT - A product made with high quality products can generally be expected to last longer, however some products have parts with a limited lifespan that cannot be repaired or replaced, and the product as a whole, becomes unusable once the limited lifespan part fails.

TYPE OF PRODUCT AND ITS USE – If a product is used for anything other than it’s intended purpose, it’s fair to say that it’s lifespan would be less than if it were used for it’s correct purpose. For example:

BOOTS

Studs and boots are intended only for the type of ground specified on the product. Firm ground - firm natural grass surfaces (FG) and soft ground - soft natural grass surfaces (SG) studs should not be worn on artificial/synthetic grass (AG). If FG or SG boots are worn on artificial surfaces or surfaces that are not intended for that product, all warranties from the manufacturer are null and void.

GOALKEEPER GLOVES
Pro gloves should not be worn on surfaces where abrasions on the fingertips against the ground may occur (artificial grass or turf).

PRICE OF THE PRODUCT – A higher price point usually indicates that the product will be of superior quality materials, but this is not specifically guaranteed to increase the longevity of use of the product. The increased price point may be due to: lightweight materials or construction, a highly valued, sought after product or an athlete specific product. A consumer may be paying for the advanced technology in the product with higher quality materials and increased manufacturing processes. 

HISTORY OF USE OF THE PRODUCT – As a general rule, the more heavily and frequently a product is used, the less time it’s expected to last. Sometimes this rule doesn’t apply as some products may deteriorate over time regardless of levels of usage.